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I Have Paid When Will My Order Be Delivered

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PROCESSING TIME:

After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 4 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 2-7 business days while large quantities can take approximately 3-7 business days to process.

1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected.

2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

3. Processing time: In order to guarantee the quality of products, Rosewholesale.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.

4. Due to the weight and size limit on items imposed by Hong Kong Post, not all items are eligible. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.


SHIPPING TIME:

The shipping time depends on the shipping method you choose when you place the order.

-Flat Rate Shipping: it takes approximately 7 to 25 business days to reach destination countries. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.

b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 7 to 25 business days.

c) For customers in South America, it may take 15 to 30 business days.

d) For all other countries, it may take 15 to 25 business days.

-Standard Shipping: it usually takes 6 to 10 business days to most destination countries. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are being logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.

-Expedited Shipping: we ship by DHL/UPS/IB depending on your location; the approximate shipping time 


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