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Login and Password Issues Troubleshooting Guide

If you're having trouble logging in, you may be entering incorrect information. 

 

Please check the following details: 

1. Clear Your Browser's Cache and Cookies 

Your Internet browser's "Help" menu will have instructions for how to clear the cache and cookies. 

2. CAPS Lock and NUM Lock on Your Keyboard

Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.

3. Incorrect E-mail Address 

Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed. 

4. Incorrect Password 

Please take the following steps to reset your password

1). Click Forgot Your Password

2). Follow the on-screen instructions: 

Copy the letters or number from a picture in the text entry box called "Access code" and then click "Continue". 

3). Please go to your email box, you will have received a new password for your Rosewholesale account. If you haven’t received our email after 2 minutes, please check your spams or junk emails. Our email may have landed there.